Terms and Conditions Pension Pohádka PrahaTERMS & CONDITIONS 1. THE CONTRACT SIDES The contractual relationship between the visiting participants ('the customer') and the provider of accommodation Caffe Pension Pohadka - Jiří kopecký & Pohádka s.r.o ('the landlord') are governed by the Civil code and the Commercial code statutes, adapted for the following comprehensive conditions. The landlord reserves the right to specify in its sales materials other conditions and information, which will take precedence over these conditions. 2. THE PRICES AND THEIR CHANGES Guideline prices for accommodation and any other services provided for the Czech citizens are published in the presentation materials of the landlord (web pages, leaflets etc) The customer, however, is bound only by a confirmed price stated on a reservation slip or in an e-mail offer ('the voucher'). 3. SERVICES, CHANGES IN AGREED SERVICES AND PRICES The range of services and prices contracted is bound by the listing in the voucher. Any information given in presentation materials is for guidance only and has no bearing on the content of the contract agreed between the customer and the landlord. The landlord is entitled to change the agreed parameters of his services in circumstances beyond his control (such as 'act of God') The landlord is obliged to inform the customer of any such changes without delay, by the latest in 7 days before the commencement of the agreed services. Should he not agree to such changes, the customer is entitled to withdraw from the contract. Herewith the customer shall receive back the whole sum of money already rendered. The customer is not by default entitled to any other rights of compensation. 4. CUSTOMER CANCELLED THE RESERVATION, CHANGES OF THE RESERVATION, ALTERNATIVE GUESTS The customer has the right to cancel the contract with the hotel any time before arriving. The cancellation should be in writing (electronic form with confirmation is acceptable). The time of cancellation is determined by the date and time when letter of cancellation was received (this is determined by the email confirmation). The cancellation fee is counted for each person: 4 or more days before the first service price for first night 72 to 24 hours before the first service 50% of the price of the ordered services or the price for the first night (whatever is the highest) In the case of 'no show' or in the case of cancellation on the day of arrival 100% of the price of the ordered services In the case of larger groups (over 10 people) an individual cancellation fee can be discussed. The provider of accommodation ('the landlord') will not charge the cancellation fee in the following circumstances: family bereavement, hospitalisation of the customer or a family member, serious illness, military call up, disaster. For the previous reasons the customer has to provide proof within 3 days of the event If the customer cancels the reservation for the previous reasons the provider of accommodation ('the landlord') will count only 10% of the ordered services and real expenses incurred. The calculated client refund should be returned to the client within 30 days of the cancellation. 5. IN THE CASE OF THE CANCELLATION BY THE PROVIDER OF ACCOMMODATION ('THE LANDLORD') The provider of accommodation ('the landlord') has the right to cancel the reservation in the case when the reservation is in difficulties or threats, or in the case of unexpected circumstances. The provider of accommodation ('the landlord') is obliged to inform the customer about the reservation cancellation without any delay, not later than 7 days before the first service is due. In this case the customer will receive a full refund without delay. The customer has no more rights to a refund. 6. COMPLAINT The customer should inform the hotel about any complaints without delay. In the case of a complaint, the customer should assert his rights without delay during his stay, to help resolve the problems. If the customer does not assert his rights without delay, his rights to refund of later damages will be limited, which would not happen if he had reported the problem without delay. 7. VALIDITY This "General conditions" are valid for the customers in: Caffe Pension Pohádka Valdštejnská 288/4a Praha 1 – Malá Strana They are valid from 1.1.2011 and come into operation by the customers signature or by the customer sending an electronic reservation request.